Privacy Policy

Love Zoe Clothing ("Love Zoe", "we", "us") operates lovezoe.co. This policy explains what personal information we collect, why we collect it, who else can see it, and what you can ask us to do with it.

We are based in the City of Legazpi, Albay, Philippines, and we process personal information in line with the Data Privacy Act of 2012 (Republic Act No. 10173).

Last updated: 20 August 2026.

What we collect

We only ask for what an order needs.

When you place an order: your name, mobile number, delivery address, and optionally your email address and Facebook name.
When you pay: the screenshot or photo of your bank transfer that you upload, and any reference number you enter.
When you subscribe: your email address, and nothing else.
When you message us: whatever you choose to send through Messenger, email, or phone.

We do not collect card numbers, bank logins, or any payment credential. Payment happens entirely inside your own banking app — we only ever see the receipt you choose to send us.

We do not run advertising trackers or third-party analytics on this site.

Why we use it

To confirm your payment against our bank records before we dispatch anything.
To pack your order and arrange delivery, which means sharing your name, address and mobile number with the courier carrying your parcel.
To contact you about your order, including the shipping fee for your location.
To send occasional updates, if you asked us to by subscribing.

We do not sell your information, and we do not share it for anyone else’s marketing.

Who else can see it

We rely on a small number of service providers to run the shop. Each one receives only what it needs to do its job, and none of them are permitted to use your information for their own purposes.

Our hosting and database provider — keeps the website running and stores your order details and payment receipts on secure servers.
An image delivery service — resizes and caches our dress photographs. It handles product photos only, never customer information.
Couriers — receive the delivery details needed to bring you your parcel.
Meta (Facebook and Instagram) — if you choose to message us there, that conversation is governed by Meta’s own privacy policy, not this one.

Because some of these providers operate outside the Philippines, your information may be stored or processed abroad. We choose providers that offer appropriate safeguards for that transfer.

Payment receipts

The screenshot you upload as proof of payment is stored in a private location that is not readable by the public. It is not published anywhere on the site, and it cannot be reached by guessing a web address. Only Love Zoe staff signed in to our admin can view it, and only for as long as the order needs it.

How long we keep it

Order records: kept for as long as we need them for our business records and tax obligations.
Payment receipts: kept while an order is being processed and for a reasonable period afterwards in case a payment is disputed, then deleted.
Newsletter subscriptions: kept until you ask us to remove you.

Cookies and your browser

We use no advertising or tracking cookies.

Your shopping bag and the one-time welcome screen are remembered by your own browser, on your device. That information never reaches our servers.
A sign-in cookie is used for the Love Zoe admin. It applies only to our staff, not to shoppers.

Your rights

Under the Data Privacy Act you may ask us to show you the personal information we hold about you, correct it if it is wrong, delete it where we are not required to keep it, or stop using it for a particular purpose. You may also withdraw consent to marketing at any time.

To make any of these requests, email hello@lovezoe.co or message us on Facebook. We will respond within a reasonable period. If you believe we have mishandled your information, you may also complain to the National Privacy Commission.

Keeping information safe

Access to customer data is restricted to signed-in Love Zoe staff, and our database enforces those restrictions itself rather than relying on the website alone. Payment receipts are stored privately. We review these arrangements as the shop grows, and no online service can promise perfect security.

Children

This shop is intended for customers aged 18 and over. Anyone younger should order only with the involvement of a parent or guardian.

Changes to this policy

If we change how we handle personal information, we will update this page and change the date at the top.

Contact us

Love Zoe Clothing, City of Legazpi, Albay, Bicol Region, Philippines. Email hello@lovezoe.co or call +63 945 779 1019.